Contact Us
Got a question about something you've read on commonscapital.com, spotted an error in one of our listings, or want to flag a change to a sweepstakes casino's redemption terms? We'd like to hear from it. Here's how to reach us and what we can (and can't) help with.
How to reach us
The quickest way to get in touch is by email at [email protected]. We read every message and generally respond within a couple of business days, though it can take longer during busy periods. Please include the name of the operator you're asking about and, where relevant, a link to the specific page — it helps us track down what you're referring to much faster.
What we can help with
- Corrections to information on this site, such as an outdated welcome offer, an incorrect state restriction, or a redemption detail that's changed
- Suggestions for sweepstakes casinos or new sweeps cash casinos you'd like us to research and consider covering
- General feedback on how we present rankings, comparisons or redemption-speed information
- Questions about how our editorial process and ratings work
What we can't help with
commonscapital.com is an independent research and comparison resource, not an operator. That means we can't access, manage or make changes to your account with any of the platforms listed on this site, and we can't process redemptions, verify your identity, or resolve payment or withdrawal issues on an operator's behalf. If you're having trouble with an account — a stuck redemption, a verification hold, or a promotional term you're unsure about — the fastest route is the support channel of the sweepstakes casino itself, usually found in its help centre or account settings.
If your concern relates to a broader question about play patterns or wanting to set limits on your own account, our Responsible Gambling page has practical resources and pointers.
Before you write in about redemption speed
Because this site focuses on how quickly sweeps coins can typically be turned into redeemed prizes, we get a fair number of messages asking why a particular redemption is taking longer than expected. A few things are worth checking first, since they explain most delays:
- Identity verification. Most operators require a government-issued photo ID and sometimes proof of address before releasing a redemption, and this step can add time if documents don't match account details exactly.
- Minimum thresholds. Redemption requests below an operator's stated minimum won't process, so it's worth confirming the threshold in the platform's own terms.
- State eligibility. Availability and redemption rules vary by state, and some jurisdictions have different requirements or restrictions — always worth double-checking against the operator's current terms rather than assuming they're unchanged.
If you've checked all of the above and still have questions specific to our coverage of an operator's redemption process, that's exactly the kind of thing we're happy to look into and correct if needed.
Press, partnerships and data requests
If you represent a sweepstakes or social casino operator and want to share updated eligibility lists, terms, or promotional details for accuracy purposes, please email us with the details and we'll review them for our next update. We also welcome journalists and researchers who want background on how sweepstakes casinos work more broadly — see our About Us page for more on who we are and how we approach this coverage.
For anything relating to how this site itself operates, including our Terms and Conditions, please reach out via the same email address and we'll point you to the right place.
A quick note before you contact an operator directly
Sweepstakes casinos operate under a promotional model rather than traditional real-money wagering, and no purchase is necessary to participate — legitimate operators offer a free alternative method of entry alongside any coin packages. Terms, eligible states, and redemption processes can change, and operators themselves decide which states they serve. If in doubt about your own eligibility or a specific term, the operator's own support team and published terms are the authoritative source, not this site.